24 February 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Mukesh Saksena’s practice on 24 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- The practice is a small family practice run and managed by one GP with the administration support of a practice manager. Patients said they found it easy to make an appointment with urgent appointments available the same day.
- The practice was clean and had good facilities including disabled access and translation services.
- There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
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Patients’ needs were assessed and care was planned and delivered in line with current legislation.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service, including having a patient participation group (PPG) and acted on feedback.
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Staff worked well together as a team and all felt supported to carry out their roles.
There were some areas of outstanding practice with regards to access:
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There were a variety of appointments available to suit all patients’ needs.These included an open access clinic every morning, telephone consultations and pre-bookable appointments. Results from the GP national patient survey published in January 2016 from 117 responses indicated satisfaction rates with making appointments was much higher than local and national averages. For example,
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice