Updated 25 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was completed by one inspector.
Service and service type:
Paratus Partners is a domiciliary care agency. It provides personal care to people living in their own homes and provides a service to older adults. At the time everyone using the service received the regulated activity 'personal care'. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the provider 48 hours’ notice because we needed to be sure the registered manager was available. On 30 April 2019 we visited the onsite office location to meet with the registered manager and review records. On 1 May 2019 we called people using the service, relatives and staff.
What we did:
We reviewed information we had received about the service, including information within the Provider Information Return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We looked at other information received from the provider, such as statutory notifications about incidents and events the provider must notify us about. We also sought feedback from other professionals who work with the service. We took the information into account when we inspected the service and made the judgements in this report.
During our inspection we spoke with two people using the service and one relative over the telephone. We also had discussions with the registered manager and two care and support staff. We checked the care records for two people using the service, and examined other records relating to the management of the service. These included two staff recruitment files, staff training and supervision records, policies and procedures and quality monitoring information.