7 March 2019
During a routine inspection
• The service is an extra care service. This service provides care and support to people living in one ‘extra care’ scheme, so that they can live as independently as possible. 47 people were using the service at the time of our inspection.
• The service mainly supports older people, although some younger adults who have a range of physical and/or mental health needs also live at the scheme.
People’s experience of using this service:
• People received a good standard of care in all areas. The service met the characteristics for a rating of “good” in all the key questions.
• People liked the staff who supported them. People were encouraged to maintain their independence and were treated with dignity and respect. Staff respected people’s privacy.
• People received their choice of food and were supported to maintain their health.
• People received care from staff who were well supported with induction, training, supervision, spot checks and assessments of their competence.
• The service was led by an experienced manager who was new in their role and in the process of registering with the CQC. The manager understood their role and responsibilities, as did staff.
• The service had a clear management structure.
• The provider had good systems to oversee the service. These included electronic monitoring of staff training, supervision and appraisal, any complaints, accidents, incidents or safeguarding and care plan reviews.
Our overall rating for the service after this inspection was “good”.
• More information is in our full report.
Rating at last inspection:
• This was our first inspection of the service since it registered with us in May 2018.
Why we inspected:
• All services are inspected within one year of registering with us. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for in line with our inspection schedule or in response to concerns.