The Care Quality Commission
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Archived: Hopscotch Asian Women's Centre

50-52 Hampstead Road, London, NW1 2PY (020) 7388 8195

Provided and run by:
Hopscotch Women's Centre

Important: This service is now registered at a different address - see new profile

All Inspections

17 April 2013

During an inspection looking at part of the service

This was a follow up inspection of our visit on 27th November 2012. During this visit we spoke with two people who used the service, two relatives of the people and two care workers. We also reviewed people's files, staff files and some records including the agency's policies and procedures.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People who used the service or their relatives were involved in the assessment and development of care plans. One person said: "I was involved in my care plan and assessment". This indicated that people's views were taken into account in the way the service was planned and provided. People felt they were treated with respect and their cultural needs were met.

Arrangements were in place to ensure that appropriate checks were undertaken when staff were recruited. Staff had experience and training to meet people's needs. People told us they were "really happy with the care" they received and they could 'trust' the staff.

The manager was supported by a project support officer and it was evident that the views of the people who used the service were sought to improve the quality of the service.

27 November 2012

During a routine inspection

We spoke with four people using the service, four carers, three support workers and examined the files of five people using the service. We used an interpreter when we spoke with two people. We also spoke with the manager.

All the people we spoke with told us their support workers were "friendly, kind and attentive" to their needs. People we spoke with told us that they had 'no complaints" because their needs were met by the service they received.

We noted that the agency provided support workers who spoke the same language as people using the service. This made communication between support workers and the people using the service easier.

People we spoke with told us their support workers were always on time. They told us there was consistency in the staffing and this meant that support workers were knowledgeable about their needs. People felt that support workers were trustworthy and experienced. A relative of person told us they had "no worries with a support worker" coming to their house and caring for a person. They said the "support worker is good".

All the people we spoke with told us the manager frequently rang to ask them how they felt and if the support workers arrived and left on time. People told us that they had the contact details of the agency if they needed to speak to the manager.