Archived: Rawcliffe Surgery Also known as Priory Medical Group

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of Rawcliffe surgery which is part of the Priory Medical Group. The practice is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection of Rawcliffe surgery on 2 December 2014. There are nine surgeries in the Priory Medical Group (PMG) across the York Clinical Commissioning Group (CCG) area.

Overall, we rated this practice as good.

Our key findings were as follows:

• The practice provided services to the local community that had been designed to meet the needs of the local population. Patients registered with this practice are able to access all services at the other nine practices in the Priory Medical Group (PMG).
• Patients told us they were treated with dignity and respect.
• The practice performed well in the management of long term conditions.
• Patients could access appointments without difficulty, although some negative feedback was received around the telephone system.
• The practice had a good governance system in place, was well organised and actively sought to learn from performance data, complaints, incidents and feedback.
• The building was safe for patients to access, with sufficient facilities and equipment to provide safe effective services.

We saw some areas of outstanding practice including:

• Enhanced care plans and communication/education with two nursing homes in the areas including weekly ward rounds.
• There was a dedicated teenage health clinic one evening per week which patients could access at another surgery, which had been designed with the help of pupils from two local schools, to make the clinic as teenage friendly as possible.
• The practice was working with three others to develop working with the York Care Hub, a multidisciplinary team looking at care plans, admissions and discharge reviews.
• We saw that the practice promoted cycling as a healthy activity for patients. They had linked with activities within York City promoting healthy bike rides for all abilities. The practice had also purchased ten bicycles that patients could borrow for this purpose.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice