Archived: Dr Malcolm Downie Also known as Hatherleigh Medical Centre

Patients said it was easy to get an appointment when they wanted and said they liked the 'open surgery' each day where they could 'just turn up to wait to see the doctor.' Patients said 'We have the best of both worlds; we can book an appointment in advance or just arrive on the day. It works very well.'

Staff were clear about what action they would take if they saw or suspected any abuse. Staff had completed some training in relation to this.

Patients told us that they always felt 'in safe hands.' There were appropriate arrangements in place to ensure staff kept their knowledge and skills up to date. Staff spoke about the 'good team work' and about working in a 'supportive environment.'

Patients said they were able to obtain prescriptions easily. Medicines were safely managed in the dispensary. Emergency equipment and medicines were also managed in a safe way.

The practice was organised and well managed. There were effective systems in place to monitor the quality of the service provided and patients felt able to give feedback about the service they receive.