We carried out a review of the data available to us about Queslett Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Queslett Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Queslett Medical Centre on 19 September 2016. The overall rating for the practice was good. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Queslett Medical Centre on our website at www.cqc.org.uk.
This inspection was an announced desk-based review carried out on 11 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice continues to be rated as good.
Our key findings were as follows:
When we carried out our September 2016 comprehensive inspection data we viewed showed that the practice uptake for national screening programmes such as bowel and breast cancer was below local and national average. As part of this desk-based review members of the management team we spoke with explained that the practice continued working closely with the health promotion team to encourage uptake. For example, we were told that staff actively monitored attendance and actively contacted patients who failed to attend their screening appointments. The practice provided evidence of posters which they placed in the reception area advising patients of future screening dates.
The practice provided unverified data from 2015/17 screening round which showed that 32 patients were invited for breast screening, 45% attended; 47% were allocated a second appointment and 13% opted out.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Queslett Medical Centre on 19 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an overarching governance framework, which supported the delivery of the strategy and good quality care. In most areas, the governance structures and procedures reflected best practice. However, there were areas where the arrangements were not as thorough. For example, the practice did not establish an effective system which evidenced appropriate actions taken following the receipt of safety alerts.
The areas where the provider must make improvement are:
Establish a systematic approach when acting on patient safety alerts such as Medicines and Healthcare products Regulatory Agency (MHRA).
The areas where the provider should make improvement are:
Review the incident reporting process to ensure learning outcomes are maximised.
Continue to consider ways of encouraging the uptake of national screening programmes such as cervical, bowel and breast cancer.
Chief Inspector of General Practice