Burger Court

Updated 8 May 2024

Burger Court is a residential care home. The service provides support with personal care and accommodation for up to 17 people. At the time of our inspection, there were 15 people living at the home. The service was providing support to people with a range of needs, including younger and older adults with mental health needs and people with a learning disability. The assessment commenced on 30 July 2024 and was completed on 20 September 2024. This included 3 visits to the service on 30 July, 7 and 15 August 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements. We identified breaches of 2 regulations relating to safe care and treatment and good governance. Risks associated with people's care were not assessed effectively, medicines were not always managed safely, and systems had not been effective in identifying some concerns we found during this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 8 May 2024

People told us they had not always felt listened to and there was delay in action being taken when they raised concerns. However, people spoke positively of the way staff and the new manager involved them in the service. People and their relatives told us they generally felt the service was safe, but this this was compromised at times by the behaviours of other people living at the home. Some people felt involved in planning their care, whilst others could not recall having any involvement. People told us they felt they were treated with kindness by caring staff, who supported them to maintain their independence.