Archived: Dr Mohamed Riaz Haqqani Also known as The Medical Centre

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual wishes. Patients told us how they were treated with care and respect. One patient told us: 'They know what they are doing and they care as well'. Another patient said: 'They are very respectful regardless of the circumstances'. Patients we spoke with told us that obtaining repeat prescriptions was not a problem and requests for them were actioned within 2 days. We found that referral of patients to hospitals had been made promptly and efficiently.

Staff had received training in safeguarding vulnerable adults and children. They were aware of the appropriate agencies to refer safeguarding concerns to ensure that patients were protected from risks of harm.

We found that the premises were appropriate for its intended function and specialist equipment had been checked by a company to ensure that it was fit for purpose. All areas of the practice were seen to be hygienic and well organised.

The process used by the provider for recruitment of staff was appropriate. We saw that essential checks had been carried out as well as registration with respective professional organisations. This meant that the registered provider had put systems in place to protect patients from harm.