Archived: Lindley Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lindley Medical Practice on 25 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they sometimes found it difficult to access a GP on the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

• The practice should have contracts in place for their GPs so their areas of responsibility are clear and can be monitored.

• The practice should consider having more time for the GPs to liaise with each other to discuss aspects of the practice and patient care.

• The practice should monitor their appointment availability and waiting time for the walk in centre to check if the recent changes to arrangements had improved patient satisfaction.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice