- Care home
High Meadows
Report from 1 September 2024 assessment
Contents
Ratings
Our view of the service
High Meadows is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. High Meadows is a care home with nursing care for up to 45 older people. At the time of our assessment, 39 people were living at the service. CQC regulates both the premises as well as the care provided, and both were looked at during this assessment. Date of assessment 31 October 2024 to 5 November 2024. We conducted this assessment following concerns we received about the way the service was being managed. These concerns had been investigated by the local authority and provider and found to be unsubstantiated. However, we wanted to assure ourselves that people were receiving safe care and treatment and that the service was being well managed. We found people were well cared for and their needs were met. Staff felt well supported and had the information they needed to care for people safely. There were effective systems for monitoring and improving the quality of the service and external partners gave us positive feedback about their experiences.
People's experience of this service
An Expert by Experience supported our inspection and spoke with people using the service and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We made observations of care. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with 11 people at the service, relatives of 6 people and staff during our visit. We also received some feedback from people's relatives and staff following our visit. We had feedback from 3 external professionals and the local authority’s quality monitoring team. People using the service were happy with their care and most people told us they received care in a timely way. However, a small number of people and their relatives told us they sometimes had to wait for care. The registered manager agreed to investigate these instances. People did not always feel there were enough organised leisure and social activities. People felt they were well supported to stay healthy and well, their nutritional needs were met; and they had good relationships with staff, who were kind, caring and supportive. People were treated with dignity and respect and were free from discrimination.