We carried out a review of the data available to us about Howse Garden on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Howse Garden, you can give feedback on this service.
Howse Garden is a domiciliary care agency providing personal care to one older person and a second person, who was in hospital at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People could give us limited feedback on their views about the service. They did confirm they were happy with the support they received and liked the staff who visited them. A relative gave us their experiences of the service and were complimentary on how staff dealt with situations and confirmed they provided good consistent care.
Medicines were managed safely. There were safe infection and prevention and control practices (IPC) being followed.
People were supported in line with their support plans which meant risks to people were effectively managed. People’s independence was optimised and their privacy respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt supported by the registered manager (who was also the provider). The registered manager had arranged training to enhance staff skills and knowledge. People were supported to shop and prepare their meals; individual dietary preferences were clearly recorded, and people were encouraged to eat healthily. People were supported to access health and social care professionals when needed.
The registered manager had an understanding of their responsibilities and a sound overview of the service. Regular auditing took place to inform where improvements may be required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 22 November 2017 and this is the first inspection.
Why we inspected This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.