7 February 2024
During an inspection looking at part of the service
We carried out an announced focused assessment of the responsive key question at City Health Centre at on 7 February 2024. The rating for the responsive key question is Requires Improvement. As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.
Safe - Good
Effective - Good
Caring - Good
Responsive – Requires Improvement
Well-led – Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for City Health Centre on our website at www.cqc.org.uk
Why we carried out this inspection.
We carried out this inspection to undertake a targeted assessment of the key question of responsive.
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the GP patient survey data. Therefore, the rating is ‘requires improvement’ as ratings depend on evidence of impact and must reflect the lived experience that people were reporting at the time of inspection.
How we carried out the inspection
This inspection was carried out remotely.
This included:
- Conducting staff interviews using video conferencing.
- Requesting evidence from the provider.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice understood the needs of its local population and tailored services to meet those needs.
- The practice continuously audited and adjusted services based on patient demand to support patients to access appropriate care.
- The practice worked effectively with local partners to improve access to services for the wider patient population.
Whilst we found no breaches of regulations, the provider should:
- Continue with efforts to improve patient satisfaction in relation to access.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care