Chessel Avenue

Updated 31 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22 February 2021 and was announced. We gave the service three hours’ notice of the inspection.

Updated 31 March 2022

Chessel Avenue is a residential care home which provides care and support for adults with learning disabilities, mental health or acquired brain injury. The service can accommodate up to 5 people, and 5 people were living at Chessel Avenue at the time of the inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People who live at Chessel Avenue were kept safe, their risks were assessed and staff planned care with people to manage these risks. Staff knew about possible signs of neglect or abuse and felt supported to report any issues. People’s medicines were managed safely.

The premises were suitable, clean and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s goals and independence was prioritised when planning care and people were supported to gain skills and confidence. Information was provided for people in a way they could understand.

Staff at Chessel Avenue cared for the people they supported. People were treated with respect and dignity and staff respected people’s privacy and right to personal space. Staff knew people well, including their preferences and personal histories.

People received support which was responsive to their needs. People were supported to feedback and make complaints if they wished to. People had been supported to stay in the home at the end of their life. The service was working to improve advanced care planning for people at the end of their lives and to support their families after they die.

The service was well led by a skilled and knowledgeable registered manager. There was a clear set of values for the service which guided development and improvement in the service. The service had good processes for reviewing and improving the quality and safety of care. The registered manager developed links and relationships with the local community and other providers and organisations. Further information is in the detailed findings below.