The Care Quality Commission
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  • Homecare service

Caremark Southampton

Overall: Good read more about inspection ratings

38 Lodge Road, Southampton, SO14 6RJ (023) 8017 5666

Provided and run by:
K.N. Care Limited

All Inspections

During an assessment under our new approach

This assessment took place between 21 April and 10 May 2024. We visited the provider’s office on 23 April 2024. Caremark Southampton is a domiciliary care agency providing personal care services to people in their own homes. The service specialises in providing care for older adults. The overall rating for this service combines scoring from the key questions we looked at during this assessment and key question scores in line with findings from our last inspection, where the service was rated good. There were effective governance systems in place, which helped to ensure that the quality of the service was monitored and improvements were promoted. The registered manager demonstrated enthusiasm, confidence and competence in their role. they had a clear vision of how the service should be run and the values it should embody. Staff were positive about the management and culture at the service and told us they felt valued and supported. There were enough staff in place to meet people’s needs. Staff had received training relevant to their role and ongoing support to promote their development. There were care plans in place which detailed the care people required and risk assessments documented how identified risk would be monitored and reduced. The provider ensured that people’s care plans clearly identified the level of independence people wished to maintain around their medicines management. There were systems in place to monitor the administration of people’s medicines to help ensure they were administered as prescribed. There were systems in place to help ensure people did not suffer abuse or come to avoidable harm. Staff ensured they wore appropriate personal protective equipment whilst supporting people with their personal care. This helped to reduce the risk of infections spreading.

30 April 2019

During a routine inspection

About the service:

Caremark Southampton is a domiciliary care agency that provides support to people living in their own homes. At the time of the inspection the service provided personal care to 17 people living in the local community.

People’s experience of using this service:

People received safe care from knowledgeable, skilled staff. The service had good systems in place to support and train their staff and had a strong set of values for promoting people’s independence.

People were supported to achieve good outcomes, such as improving their mobility or maintaining their independence. Staff worked with people to find out their interests and their ambitions and helped them to achieve these wherever possible. People’s communication needs were considered, as were their cultural backgrounds and care was provided to meet their needs.

The management of the service was effective and promoted an open and inclusive culture. The registered manager was responsive to feedback and was driven to deliver high-quality care.

Rating at last inspection:

This was the first inspection of the service.

Why we inspected:

This was the first scheduled inspection of the service after their registration with the Care Quality Commission on 17 April 2018.

Follow up:

We will continue to monitor information we receive about the service. We will re-inspect the service in line with our planned schedule for services rated ‘good’. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk