The Care Quality Commission
  • Doctor
  • GP practice

Dr Helen Osborn Also known as Courtyard Surgery

Overall: Good read more about inspection ratings

39 High Street, West Lavington, Devizes, Wiltshire, SN10 4JB (01380) 813300

Provided and run by:
Dr Helen Osborn

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Helen Osborn on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Helen Osborn, you can give feedback on this service.

21 December 2019

During an annual regulatory review

We reviewed the information available to us about Dr Helen Osborn on 21 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

This inspection was carried out without visiting the practice on 25 April 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

On 14 September 2016 we carried out a comprehensive inspection at Dr Helen Osborn, which is also known as Courtyard Surgery. Overall the practice was rated as requires improvement. Specifically, the practice was found to be good for providing safe, caring and responsive services, and requires improvement for effective and well led. We told the practice they must:

  • Ensure actions plans are completed for issues identified in infection control audits.
  • The practice must ensure they use quality improvement methods, including clinical audit, to monitor quality and to make improvements within the practice and ensure that learning from these is appropriately discussed and shared with practice staff.
  • The practice must keep records of all essential training received by staff.

Following the inspection the provider sent us an action plan that set out the changes they would make and subsequently supplied information to confirm they had completed the actions.

This focused desk based inspection was undertaken on 25 April 2017 to ensure that the practice was meeting the regulation previously breached. For this reason we have only rated the location for the key questions to which this related. This report should be read in conjunction with the full report of our inspection on 14 September 2016, which can be found on our website at www.cqc.org.uk .

The practice is now rated as good for the provision of effective and well-led services. The overall rating is now good. Our key findings were as follows:

  • An infection control audit had been completed in January 2017 and an action plan set out follow up actions that had been completed.
  • There had been four clinical audits completed since our inspection in September 2016.
  • The practice had a planned schedule for audits and repeat audits.
  • The practice was keeping records of all essential training received by staff.

The area where the provider should make improvement are:

  • Review the practice system of meetings and communications to ensure they meet the regulatory requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Dr Helen Osborn practice, more usually known as Courtyard Surgery on 14 September 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • There was a clear leadership structure and staff felt supported by management.

     

There was three areas where the provider must make improvement:

  • The practice must ensure they use quality improvement methods, including clinical audit, to monitor quality and to make improvements within the practice and ensure that learning from these is appropriately discussed and shared with practice staff.
  • The practice must keep records of all essential training received by staff.
  • Ensure actions plans are completed for issues identified an infection control audits.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice