This practice is rated as Good overall. (Previous inspection 29 October 2014– Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Andreas Tobias Keyser’s practice (also known as Albion Surgery) on 26 March 2018 as part of our routine inspection programme.
At this inspection we found:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Care Quality Commission (CQC) comment cards reviewed indicated that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
- Results from the national GP patient survey from July 2017 showed that patients’ satisfaction with how they could access care and treatment was in line with local and national averages. Urgent appointments were available the same day.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of the requirements of the duty of candour.
The areas where the provider should make improvements are:
- Update the patient information leaflet on how to make a complaint to include who patients can complain to if they do not wish to complain directly to the practice.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice