The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Vera Austin Also known as Monmouth Surgery

Overall: Good read more about inspection ratings

8 Monmouth Place, Bath, Somerset, BA1 2AU (01225) 334618

Provided and run by:
Dr Vera Austin

All Inspections

11 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr Vera Austin on 11 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Vera Austin on 27 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with a very caring personalised service, with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice had been through some uncertainty as negotiations had been held relating to mergers. These discussions were ongoing which had impacted on the practice over the previous year. The practice valued the personalised service they delivered and were working to maintain this ethos and sustain this while meeting the changes required to continue to provide a primary care service.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure all staff have regular appraisals.

  • The practice should seek to improve the support of patients with mental health related conditions.

  • The practice should seek to improve the number of patients having health screening.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice