The Care Quality Commission
  • Doctor
  • GP practice

Archived: Cheltenham Primary Care Services Ltd Also known as The Springbank Surgery

The Springbank Surgery, Springbank Com Res Centre, Springbank Way, Cheltenham, Gloucestershire, GL51 0LG (01242) 234306

Provided and run by:
Cheltenham Primary Care Services Limited

Important: The provider of this service changed. See new profile

All Inspections

24 September 2013

During a routine inspection

During our inspection, people visiting the practice were asked if they wanted to talk to us. We spoke to one patient, several members of staff and looked at documents supplied by the provider. The practice only had approximately 1500 patients and because of this had limited opening times. This was reflected in some of the comments made by patients in the annual satisfaction survey. An active patient participation group was looking at ways to improve access for people who used the service.

People were given appropriate information and were involved in decisions about their care and treatment. An interpreter service was also available for patients whose first language was not English. We observed staff treating people who used the service with respectful but friendly communication.

The practice had good safeguarding systems in place and all staff had received appropriate training. The practice also had systems in place for monitoring what medcines they needed to order and stock. We found that some medicines had passed their expiry date, however this was a limited number and the provider took immediate action when we raised it with them. We spoke to one person who used the service. They told us 'it is absolutely brilliant, I always get to see the doctors I want to see. They always listen to me and I can't fault them'. Other comments from the satisfaction survey included 'the doctors are friendly and helpful' and 'the nurses are outstanding'.