- GP practice
Archived: Dr Chandra Khatri Also known as Dr C P Khatri
Important:
The provider of this service changed. See new profile
All Inspections
19 July 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Chandra Khatri on 24 March 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the inspection can be found by selecting the ‘all reports’ link for Dr Chandra Khatri on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection on 19 July 2017. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- The practice had systems to minimise risks to patient safety.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect. Patients we spoke with on the day were positive about their care and treatment.
- Information about services and how to complain was now available. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients we spoke with said they found it easy to make a pre bookable and on the day appointment with a GP.
- Feedback from patients about their care was consistently and strongly positive.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of the requirements of the duty of candour.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
24 March 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Chandra Khatri on 21 March 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. .
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice was well equipped to treat patients and meet their needs through an extended network of multidisciplinary professionals.
- New patients who were prescribed hypnotic drugs received dedicated one-to-one support to reduce their dependence on these over an eight week period.
-
A dedicated, highly trained practice nurse offered a wide range of specialist clinics and individualised support to patients with long-term and complex conditions.
-
The practice nurse actively engaged with patients who were vulnerable or who had mental health needs to reduce the number of unplanned admissions to hospital.
The areas where the provider must make improvements are:
-
Implement fire safety training and fire drills for all staff.
-
Review the security of the premises, to include restricted access to the treatment room and vaccines.
-
Update staff training records and ensure all staff are trained appropriately to meet their responsibilities.
-
Implement annual appraisals of each staff member and ensure they receive regular supervision commensurate with their role.
-
Ensure accurate and up to date information is available to patients on how to make a complaint.
The areas where the provider should make improvements are:
-
Review staff support and retention practices, including evidencing that staffreceive a thorough induction programme.
-
Develop a patient participation group.
-
Improve access to interpreter services.
-
Improve the management of sharps collection bins
-
Implement cleaning schedules for all areas of the practice
-
Improve access to the Business Continuity Plan by having a back up paper copy.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice