05/05/2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Ranjit Ray surgery on 05 May 2015
Overall the practice is rated as good. We found the practice to be good for providing safe, well-led, effective, caring and responsive services.
Our key findings were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
- Risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered after considering best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients
- The practice had a clear vision that had improvement of service quality and safety as its top priority. High standards were promoted and there was good evidence of team working.
However, there were also areas of practice where the provider needs to make improvements
The provider should:
- Ensure all policies are updated as required.
- Ensure an accurate record is available of all staff training.
- Ensure the GP sees all incoming clinical mail in a timely manner and responds appropriately.
- Ensure the offer of chaperone to patients is always recorded in the electronic notes even when the offer is declined.
- Work towards the implementation of a Patient Participation Group within the surgery.
- Improve communication within the team to ensure, as all staff work part time hours, they are aware of any changes in a timely manner.
- Ensure that if during consultation consent is given for student doctors to observe, this is accurately recorded in the patient’s electronic records and not just given verbally.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice