Background to this inspection
Updated
19 May 2016
Marlowe Park Medical Centre is situated in Strood, Kent and has a registered patient population of approximately 4,100.
The practice staff consist of one GP (male), one practice manager, one practice nurse (female), one healthcare assistant (female) as well as administration and reception staff. The practice also employs locum GPs through locum agencies. There is a reception and a waiting area on the ground floor. All patient areas of the practice are accessible to patients with mobility issues as well as parents with children and babies.
The practice is not a training or teaching practice (teaching practices take medical students and training practices have GP trainees and F2 doctors).
The practice has a general medical services (GMS) contract with NHS England for delivering primary care services to local communities.
Primary medical services are provided Monday, Tuesday, Wednesday and Friday between the hours of 8am to 12pm and 3pm to 6pm, and Thursdays 8am to 12pm. Extended hours surgeries are offered Tuesday and Wednesday 7am to 8am. Primary medical services are available to patients registered at Marlowe Park Medical Centre via an appointments system. There are a range of clinics for all age groups as well as the availability of specialist nursing treatment and support. There are arrangements with other providers (MedOCC) to deliver services to patients outside of Marlowe Park Medical Centre’s working hours.
Services are provided from Marlowe Park Medical Centre, Wells Road, Strood, Rochester, Kent, ME2 2PW, only.
Updated
19 May 2016
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Sanjeev Juneja on 19 and 20 May 2015. Breaches of the legal requirements were found. Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breaches.
We undertook this focussed inspection on 15 March 2016, to check that the practice had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Dr Sanjeev Juneja on our website at www.cqc.org.uk.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
17 September 2015
The practice is rated as good for the care of people with long-term conditions. Service provision for patients with long-term conditions included dedicated clinics with a recall system that alerted patients as to when they were due to re-attend. The practice employed staff trained in the care of patients with long-term conditions. The practice supported patients to manage their own long-term conditions. Specific health promotion literature was available.
Families, children and young people
Updated
17 September 2015
The practice is rated as good for the care of families, children and young people. Services for mothers, babies, children and young people at Marlowe Park Medical Centre included access to midwives and health visitor care. Specific health promotion literature was available. The practice held regular multi-professional staff meetings that included staff who specialised in the care of mothers, babies and children.
Updated
17 September 2015
The practice is rated as good for the care of older people. Patients over the age of 75 had been allocated a dedicated GP to oversee their individual care and treatment requirements. Patients were able to receive care and treatment in their own home from practice staff as well as district nurses and palliative care staff. There were plans to help avoid older patients being admitted to hospital unnecessarily. Specific health promotion literature was available as well as details of other services for older people. The practice held regular multi-professional staff meetings that included staff who specialised in the care of older people.
Working age people (including those recently retired and students)
Updated
17 September 2015
The practice is rated as good for the care of working age people (including those recently retired and students). The practice provided a variety of ways this patient population group could access primary medical services. These included appointments from 8am to 12noon and 3pm to 6pm Monday to Friday as well as 7am to 8am on Tuesdays and Wednesdays. Appointments and repeat prescriptions could be accessed on-line. Specific health promotion literature was available.
People experiencing poor mental health (including people with dementia)
Updated
17 September 2015
The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). This patient population group had access to psychiatrist and community psychiatric nurse services as well as local counselling services. Specific health promotion literature was available. The practice held regular multi-professional staff meetings that included staff who specialised in the care of patients experiencing poor mental health.
People whose circumstances may make them vulnerable
Updated
17 September 2015
The practice is rated as good for the care of people living in vulnerable circumstances. The practice offered primary medical service provision for people in vulnerable circumstances in a variety of ways. Patients not registered at the practice could access services and interpreter services were available for patients whose first language was not English. Specific health promotion literature was available. Specific screening services were also available.