- GP practice
Archived: Dr Syed Abdi Also known as Anfield Group Practice
Important:
The provider of this service changed. See new profile
All Inspections
29 March 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Syed Abdi, known locally as Anfield Group Practice on 23 March 2016. While the overall rating for the practice was good, the practice was rated as requires improvement for Safety. The full comprehensive report on the 23 March 2016 inspection can be found by selecting the ‘all reports’ link for Dr Syed Abdi on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 29 March 2017. The inspection was carried out to check that the provider had met the legal requirements we set out following the March 2016 visit. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
Our key findings were as follows:
-
The records made of the reporting of significant events had improved to ensure fuller detail was captured and the learning opportunity for staff was promoted.
- Staff files had been reviewed and updated information was added to show the full and completed recruitment undertaken for new staff members. For example, proof of identification, evidence of satisfactory conduct in previous employments in the form of references, qualifications, registration with the appropriate professional body and the appropriate checks through the Disclosure and Barring Service (DBS).
- The practice had oxygen equipment on site for use in an emergency situation.
As a result of the actions taken the practice is now rated as ‘good’ for providing a safe service.
We also found that the provider had made a number of improvements to the service in response to recommendations we made at our last inspection. These included;
-
At our inspection on the 23 March 2016 we said the provider should review the system in place for complaints to ensure a full record of each complaint made was logged in line with the practice policy. At the inspection undertaken on the 29 March 2017 we found the practice had revised the system in place for handling complaints and concerns. A complaints policy and procedure was now in place. We looked at a sample of two complaints received in the last 12 months. We found the records made of the stages the practice had gone through, had improved in terms of written details. A much fuller audit trail of steps taken by the practice in response to the complaint and issues raised was seen. The practice manager confirmed that complaints were now discussed at practice meetings and an annual review of complaints was planned.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
23 March 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Syid Abdi, known locally as Anfield Group Practice on 23 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
-
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. However, the records made of such events required improvement.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Feedback from patients on the day of the inspection about their care was consistently and strongly positive. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Feedback also indicated there were problems with accessing GP appointments but there was good open access to GP appointment each day for urgent and emergency appointments.
- Information about services and how to complain was available but required improvement to be easily understood.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
The areas where the provider must make improvements are:
-
The provider must ensure that full and comprehensive information is available for all staff members including satisfactory documentary evidence of their professional registrations, fitness to practice and records of their completed training.
The areas where the provider should make improvement are:
-
The provider should review the system in place for complaints to ensure a full record of the complaint is logged in line with the practice policy.
-
Undertake a risk assessment for the need to have oxygen on site in an emergency. According to current external guidance and national standards this equipment should be in place in all practices.
-
The records made of the reporting of significant events should ensure the full detail of the event is captured, the investigation is carried out and the learning has taken place.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
23 December 2013
During a routine inspection
Some comments made were, 'They are lovely here, I would recommend it to anyone.' Another person told us 'I have no problems at all with the Doctor or the girls, they are lovely.'
Patients were treated by staff that were appropriately trained and supported. The environment within the surgery was clean and tidy and the quality of the service provided was monitored on a regular basis.