30 June 2015
During a routine inspection
We carried out an announced comprehensive inspection on 30 June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found this practice was providing safe treatment and care in accordance with the relevant regulations .
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
Our key findings were:
- The practice had systems and processes in place which ensured patients were protected from abuse and avoidable harm.
- Patients’ care, treatment and support achieved good outcomes, promoted a good quality of life and was based on the best available evidence.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Services were organised so that they meet patients’ needs.
- The leadership, management and governance of the organisation assured the delivery of high-quality, patient centred treatment and care, supported learning and innovation, and promoted an open and fair culture.
There were areas where the provider could make improvements and should:
- Ensure quality assurance processes are in place to ensure policies are appropriately updated.