6/9/2019
During an inspection looking at part of the service
We carried out a desk top focused review of Dr Richard Clare following our annual review of the information available to us, including information provided by the practice. Our review indicated that there had been a significant improvement to the quality of care provided in the Safe domain which had required improvement since the last inspection on 4 December 2018.
The practice was previously inspected on 4 December 2018 as part of our inspection programme. At that inspection the practice was rated good overall. However, within the key question safe we found that improvements were required to the management of test results, the recording of clinical data, the management of unplanned clinical absence and the approach to significant incidents and complaints.
The desk top review focused on those areas within the key question SAFE. The practice has submitted to CQC a range of documents which demonstrate they are now meeting the requirements of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. On review of the information provided by Dr Richard Clare we found the practice to be good in providing safe services.
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.
Overall, the practice continues to be rated as good.
We have rated the safe domain as Good because:
- Care and treatment were being provided in a safe way to patients.
- Test results were now always managed in a timely manner.
- Individual care records, including clinical data, were now written in line with current guidance and relevant legislation.
- The approach to managing unplanned clinical staff absence was safe.
- The approach to managing significant incidents, low-level incidents, formal complaints and verbal complaints was now consistent.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.