Poulter Road Medical Centre

Updated 15 December 2023

Poulton Road Medical Centre is located in Aintree, Merseyside.

The address of the practice is:

34-36 Poulter Road

Aintree

Liverpool

L9 0HJ

The provider is registered with CQC to deliver the Regulated Activities;

• Diagnostic and screening procedures
• Maternity and midwifery services
• Surgical procedures
• Treatment of disease, disorder or injury

The practice is situated within Liverpool and falls under the Cheshire and Merseyside Integrated Care System (ICS) and provides services to approximately 2,200 patients under the terms of a General Medical Services (GMS) contract. This is a contract between general practices and NHS England.

The practice is part of a wider network of GP practices across Aintree primary care network (PCN).

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 96.2% White, 0.9% Mixed, 2% Asian, 0.5% Black and 0.4% Other.

The service is run by a GP provider and the team includes an additional 2 locum GPs, 1 advanced nurse practitioner (ANP), 1 practice nurse and a mental health nurse. The clinical team are supported at the practice by a practice manager and team of reception/administration staff.

The practice is open between 8am to 6.30pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.

Extended access is provided locally by the primary care network (PCN) where late evening and weekend appointments are available. Patients can access the Out of hours service by calling 111.

Updated 15 December 2023

We carried out an announced assessment of Poulter Road Medical Centre on 16 November 2023. The assessment focused on the responsive key question.

Following our previous inspection on 8 May 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Poulter Road Medical Centre on our website at www.cqc.org.uk.

The service continues to be rated as good for the responsive key question as a result of the findings of this focused assessment. The practice continues to be rated as good overall as this was the rating given at the last comprehensive inspection.

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led - Good

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

• Conducting an interview with the provider and members of staff using video conferencing.
• Reviewing patient feedback from a range of sources
• Requesting evidence from the provider.
• Reviewing data we hold about the service
• Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the responsive key question on a combination of:

• what we found when we met with the provider
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The provider organised and delivered services to meet patients’ needs. They worked proactively and alongside other agencies to meet the needs of the patients and improve their experiences of care and treatment.
• During the assessment process, the provider highlighted the work they are doing to maintain and improve the responsiveness of the service for their patient population.
• People were able to access care and treatment in a timely way. Patient feedback was very positive about being able to get through to the practice and access appointments.
• Complaints were listened to, managed appropriately and used to improve the quality of care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care