16 October 2013
During a routine inspection
People we spoke with told us that they were involved in their plan of care and given choice. One person told us that they, 'Feel involved.' They also told us that they, 'Feel their opinion matters (to PULSE 'East Midlands).'
People's standard of health and welfare was maintained. Staff had access to detailed care records to ensure that they provided people with safe, individual, care and support.
People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Effective staff training was in place to make sure that people who used the service received safe support and care from suitable, skilled, and knowledgeable staff.
The provider demonstrated to us that they had quality assurance procedures in place for monitoring the quality of the service delivered to ensure that people consistently received safe care and support.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.