Pennine MSK Partnership Limited Also known as Integrated Care Centre

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at Pennine MSK Partnership Limited

as part of our inspection programme.

Pennine MSK Partnership Limited is commissioned by NHS Oldham Clinical Commissioning Group under a standard NHS Community Contract to provide a comprehensive musculoskeletal service to the population of Oldham in rheumatology, orthopedics and persistent pain.

The finance and business director is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe.
• The service learned and made improvements when things went wrong.
• Regular and ongoing training was provided to ensure staff were suitably qualified for their role.
• Staff worked together and worked well with other organisations to deliver effective care and treatment.
• Staff treated patients with kindness, respect and compassion.
• Staff helped patients to be involved in decisions about care and treatment.
• The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
• There were clear and effective processes for managing risks, issues and performance.

We saw the following outstanding practice:

• Leaders consistently demonstrated a commitment to best practice performance and risk management systems to ensure staff had the capacity and skills to deliver high quality sustainable care. There were systems in place to review all aspects of the service for ongoing improvement with identified problems being addressed quickly and openly.

There were systems to support improvement and innovative work, such as:

• There was a detailed and ongoing programme of clinical audit. This work linked to National audits and those carried out within the organisation.
• The provider was involved in ongoing research and worked closely with both Newcastle and Southampton University.
• The clinical team were involved in developing various health-related Apps for people across ethnic backgrounds.
• Systems and processes were proactively analysed and reviewed with time set aside to reflect on best practice.
• Significant events were carefully monitored with working parties set up to analyse information in detail to find solutions to ensure improvements.

This has resulted in Pennine MSK providing a high quality service that was well led and responsive to patients changing care needs.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care