The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Domiciliary Care and Supported Living Services

Netherhall, Wawne Road, Hull, North Humberside, HU7 4YG (01482) 318700

Provided and run by:
Kingston upon Hull City Council

All Inspections

21, 27 November 2013

During a routine inspection

People said they were asked what help they required and how they wanted to be supported. We saw people were involved in creating and reviewing their care plans. One person told us, 'They are a very good service; they involve me all the time and in planning what I want to do.'

We visited two people in their homes and asked them what they thought of the care they received; one person said, 'It's very good; I can't complain. They always come and I am very happy with them.' One person's relatives told us, 'They are a really good service, very reliable.'

We asked one person if they knew who helped them with their medication and they told us, 'I know my carer will help me take my tablets as I know I will forget. They sort out getting the medicines from the chemist and helping me take them.'

The care workers we spoke with said they felt well supported in their work and were clear about their responsibilities and the aims and objectives of the service they provided.