- GP practice
Dr Samir Sadik
Report from 12 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 9 July to 8 August 2024. Dr Samir Sadik, also known as Waterloo Medical Centre, is an NHS GP practice located in Greater Manchester in an area of low deprivation . There were approximately 3300 people registered with the service at the time of our assessment. At our last inspection the practice was rated Inadequate overall with breaches in regulation 12 safe care and treatment, 16 responding to complaints and 17 good governance. At this assessment, we have rated the practice good overall. We found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as placing a TV in the waiting area with information for patients.