Background to this inspection
Updated
21 July 2016
Dr Sarita Bhatia is situated in Rainham Mark, Gillingham, Kent and has a registered patient population of approximately 2,050.
The practice staff consists of one GP (female), one practice manager, one practice nurse (female) as well as administration and reception staff. There is a reception and a waiting area on the ground floor. All patient areas are accessible to patients with mobility issues as well as parents with children and babies.
The practice is not a teaching or training practice (teaching practices take medical students and training practices have GP trainees and Foundation Year Two junior doctors).
The practice has a general medical services (GMS) contract with NHS England for delivering primary care services to local communities.
Primary medical services are provided Monday, Tuesday, Wednesday and Friday between the hours of 8.30am to 1pm and 3.30pm to 6.30pm. Patients are able to contact the practice by telephone from 8am and throughout the day. Extended hours surgeries are offered Monday 6.30pm to 7.45pm. Primary medical services are available to patients registered at Dr Sarita Bhatia via an appointments system. There are a range of clinics for all age groups as well as the availability of specialist nursing treatment and support. There are arrangements with other providers (Medway On Call Care) to deliver services to patients outside of Dr Sarita Bhatia’s working hours.
Services are provided from 13 Pump Lane, Rainham Mark, Gillingham, Kent, ME8 7AA only.
Updated
21 July 2016
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Sarita Bhatia on 10 September 2015. Breaches of the legal requirements were found. Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breaches.
We undertook this focussed inspection on 22 June 2016, to check that the practice had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Dr Sarita Bhatia on our website at www.cqc.org.uk.
However, the provider should:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
7 January 2016
The practice is rated as good for the care of people with long-term conditions. The practice GP led in chronic disease management and patients at risk of hospital admission were identified as a priority. All these patients had a named GP and a structured annual review to check that their health and medication needs were being met. For those people with the most complex needs, the GP worked with relevant health and care professionals to deliver a multi-disciplinary package of care. Longer appointments and home visits were available when needed.
Families, children and young people
Updated
7 January 2016
The practice is rated as good for the care of families, children and young people. There were systems to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children on the child protection register. Immunisation rates were higher than the local averages for all standard childhood immunisations. Appointments were available outside of school hours and the premises were suitable for children and babies. The practice worked with midwives, health visitors and school nurses when required.
Updated
7 January 2016
The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in its patient population and had a range of enhanced services, for example, in dementia and end of life care. It was responsive to the needs of older patients, and offered home visits and rapid access appointments for those with enhanced needs.
Working age people (including those recently retired and students)
Updated
7 January 2016
The practice is rated as good for the care of working age people (including those recently retired and students). The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care. The practice was proactive in offering online services as well as a full range of health promotion and screening that reflected the needs for this age group.
People experiencing poor mental health (including people with dementia)
Updated
7 January 2016
The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). Data showed that 100% of patients (with an exception reporting rate of 7.6%) diagnosed with poor mental health had received a health check in the past year and had a care plan recorded. The practice regularly worked with multi-disciplinary teams in the case management of people experiencing poor mental health, including those with dementia. It carried out advance care planning for patients with dementia.
People whose circumstances may make them vulnerable
Updated
7 January 2016
The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients living in vulnerable circumstances, including those patients with a learning disability, who had all received an annual health check in the last year. The practice also offered longer appointments for patients with a learning disability.