The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Ne Win

Overall: Good read more about inspection ratings

Flagg Court, South Shields, Tyne and Wear, NE33 2LS (0191) 283 2040

Provided and run by:
Dr Ne Win

All Inspections

11 July 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 23 June 2015. A breach of legal requirements was found. After the comprehensive inspection the practice wrote to us to say what they would do to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:

  • Regulation 12 HSCA 2008 (Regulated Activities) Regulations 2010 Safe care and treatment.

Care and treatment was not provided in a safe way for service users because some aspects of the management of medicines were unsafe.

Specifically:

Some temperature sensitive medicines were being kept in a refrigerator whose temperature was not being monitored, along with some food and drink.

A small number of medicines held were beyond their expiry date.

Blank prescription forms were not always handled in accordance with national guidance. This included some prescriptions used specifically for the prescribing of certain medicines. The arrangements for the storage of these forms were not secure. (Regulation 12(1)(2)(g))

We undertook this focused inspection on 11 July 2016 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Dr Ne Win on our website at www.cqc.org.uk

Our key findings were as follows:

• Care and treatment was provided in a safe way for patients through the proper and safe management of medicines for the purposes of the regulated activity.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

23 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ne Win on 23 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing effective, caring, responsive and well-led services. It was also good for providing services for the following population groups: Older people; People with long-term conditions; Families, children and young people; Working age people (including those recently retired and students); People whose circumstances may make them vulnerable; People experiencing poor mental health (including people with dementia). It required improvement for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they were able to get an appointment with a GP when they needed one, with urgent appointments available the same day.
  • The practice offered pre-bookable early evening appointments one day per week with the GP or nurse practitioner, which improved access for patients who worked full time.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure in place and staff felt supported by management. The practice sought feedback from staff and patients, which they acted on.
  • Staff throughout the practice worked well together as a team.

However there were areas of practice where the provider needs to make improvements.

The area where the provider must make improvements is:

  • The practice must take action to ensure care and treatment is provided in a safe way for service users through the proper and safe management of medicines.

In addition the provider should:

  • Ensure that all clinical audits include at least two cycles. The practice should aim to demonstrate an on-going audit programme where they have made continuous improvements to patient care in a range of clinical areas as a result of clinical audit.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice