9 February 2022
During an inspection looking at part of the service
Walsingham Support – 45a Hampton Road is a residential care home providing personal care for up to five people. The service provides support to older people, younger people and those with learning disabilities or autistic spectrum disorder. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Based on our review of safe and well-led:
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
People received their medicines at the right times. We identified the provider needed to amend their medicines administration practice, which the manager took action to remedy in a timely manner. Recruitment was ongoing to ensure that additional staff were brought in to work at the home and that there were enough staff to meet people’s needs. Staff were appropriately recruited. Risk assessments were clear in guiding staff as to how they needed to support people safely. Staff were able to recognise signs of abuse and knew how to report any concerns. Incidents and accidents were appropriately recorded and investigated.
Relatives and staff found the manager to be approachable and supportive. The manager understood their regulatory responsibility and how to comply with the duty of candour. Quality assurance audits were effective in identifying areas for improvement. People, relative and staff views were sought.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 16 March 2019)
Why we inspected
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
We received concerns in relation to safeguarding and infection control processes. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Walsingham Support – 45a Hampton Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.