8 October 2013
During a routine inspection
Comments included: "I like seeing the same GP that's the best thing about this practice you always get to see your own GP"; "Brilliant" and "They are as good as gold."
The practice was purpose built and provided all facilities on ground floor level for all of their patients. The practice was clean, tidy and well managed with good audits and checks in place to appropriately manage infection control procedures within the service.
Staff were very knowledgeable of the electronic records system in use. The system was able to alert clinicians to a range of information concerning a patient's health or for example if a child was on the at risk register. Managers demonstrated the benefits of being able to search and identify samples of patients' who were due their flu vaccinations and blood pressure checks. The system helped the surgery provide a smooth and timely service to their patients to ensure they were provided with the right care and check-ups as deemed necessary.
The service had detailed recruitment and selection policies which helped to advise on how they safely recruited staff to the service. Most staff had worked at the service for a long time which offered great stability to the practice