We carried out an announced comprehensive inspection at Dr Nasima Sidda on 11 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
We saw areas of outstanding practice:
- The GP worked closely with the Bolton Community Mosque to educate patients in healthy living and the importance of national screening programmes, for example, cervical screening and bowel screening.
- The GP carried out group discussions with patients about how to manage diabetes and other long-term conditions.
Whilst we found no breaches of regulations, the provider should:
- Staff who have not completed a Disclosure and Barring Scheme check should not act as a chaperone.
- A record should be kept of low level incidents that take place to demonstrate the action taken to minimise the incident reoccurring.
- All GPs should be trained to level 3 safeguarding procedures.
- The system used to obtain patients’ views of the service should be formalised so that information can be analysed for trends and patterns.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care