The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Nirvisha Kedia Also known as Coleridge House Medical Centre

Overall: Good read more about inspection ratings

2 Coleridge Crescent, Hemel Hempstead, Hertfordshire, HP2 7PQ (01442) 234220

Provided and run by:
Dr Nirvisha Kedia

All Inspections

12 June 2019

During an annual regulatory review

We reviewed the information available to us about Dr Nirvisha Kedia on 12 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

05 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Nirvisha Kedia (also known as Coleridge House Medical Centre) on 05 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had experience staffing issues during the past year which had impacted on their performance for delivering care to people with long term conditions. However we found remedial measures were in place to improve the performance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Continue to monitor the measures introduced to improve clinical performance.

  • Continue to identify and support carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice