Updated 5 March 2019
This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice now met legal requirements.
The inspection was led by a CQC inspector.
Previously, we had undertaken a comprehensive inspection on 18 October 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care in accordance with the relevant regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Hethersett Dental Practice on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Background
Hethersett Dental Practice is a well-established practice which provides private treatment to adults and some NHS treatment to children. The dental team includes two dentists, two hygienists, three dental nurses, a receptionist and a practice manager. The practice has three treatment rooms.
The practice opens on Mondays to Thursdays from 8.40 am to 5.30 pm, and on Fridays from 9 am to 5 pm.
The practice has its own parking facilities, and there is on street parking nearby. Wheelchair access is available at the front of the property via a ramp, and there are ground floor treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at the practice is the principal dentist.
On the day of inspection, we spoke the practice manager and reviewed a range of records about how the service is managed.
Our findings were:
The provider had made effective improvements in relation to the regulatory breach we found at our previous inspection and was now providing well-led care in accordance with the relevant regulations. These improvements must be sustained in the long-term.