- Homecare service
Able Homecare Marylebone
Report from 12 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 18 April to 10 May 2024. Able Homecare Marylebone provides personal care to people in their own homes. There were 2 people using the service when we carried out the assessment. During the assessment we contacted 2 people’s relatives, and 3 care staff, and for their feedback about the service. We looked at 6 quality statements. People told us they felt safe, were involved in managing risks to themselves, and experienced positive outcomes from the care and support they received that was provided by enough skilled and caring staff. Independence, choice, and control, remained good. People were supported to maintain their independence and had choices. Equity in experiences, and outcomes remained good. People felt they were treated fairly and equally. Governance, effective management, and sustainability remained good. There were effective management and government systems in place. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them. This was an ‘assessment using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, video, and phone calls to engage with people using the service as part of this performance review assessment.
People's experience of this service
People were enabled to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s relatives said the care and support staff provided, enabled people to experience positive outcomes and staff were skilled and caring. They received support to live safely, comfortably, and were protected from the risk of abuse or harm. People and their relatives were supported by staff to understand safeguarding, and how to raise concerns if they did not feel safe. Staff provided people with prompt, appropriate support, and the staff worked well together as a team, to provide this