We carried out a review of the data available to us about The Peaches Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Peaches Healthcare Limited, you can give feedback on this service.
The Peaches Healthcare Limited is a domiciliary care service providing personal care and support to people in their own homes in Surrey and the London Borough of Ealing. At the time of our inspection nine people over the age of 55 years were using the service. Some people were living with the experience of dementia.
This was the only location for the provider.
People’s experience of using this service and what we found
People using the service and their relatives were happy with the service they received. Their needs were met in a personalised way and they had been involved in planning and reviewing their care. People said that the staff were kind, caring and they had developed good relationships with them.
The provider worked closely with other professionals to make sure people had access to health care services. People received medicines safely and as prescribed. Where people were supported to eat and drink, this had been planned for and people were able to make choices about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were assessed before they started using the service and care plans were developed to show what support the staff should provide. The care plans were regularly reviewed involving people and those who were important to them. Risks to their safety and wellbeing were appropriately assessed.
The staff working at the agency were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The agency's procedures for recruiting and inducting staff made sure only suitable staff were employed.
The agency was a private limited company managed by two directors who were involved in the day to day running. One of them was the registered manager. They had regular contact with people using the service, staff and other stakeholders. There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it was registered on 23 February 2018.
Why we inspected
This was a planned inspection based on the date the service started operating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.