- GP practice
Akerman Medical Practice
Report from 14 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 31 October 2024. Akerman Medical Practice is an NHS GP practice located in Lambeth, Southeast London in an area of high deprivation. There were approximately 7,000 people registered with the service at the time of our assessment. We last rated this service under our previous methodology on 25 February 2020. The service was rated requires improvement overall and for the effective and caring key questions, and good for safe, responsive and well-led.
For this assessment we focused on the key questions of effective and caring and have combined the scores for these areas with scores from the last rated inspection. The provider demonstrated improvements that have been made and we found they were now providing effective and caring services. The service is no longer rated as requires improvement overall or in any of the key questions.
People's experience of this service
We reviewed the National GP Patient Survey published in July 2024. The results were in line with national average scores for patient satisfaction in relation to equity in access, kindness, compassion and dignity and treating people as individuals.
We also asked the practice to invite patients to share their experience of the service via the Give Feedback on Care form on the Care Quality Commission’s website. We received 7 responses, 6 of which were positive. Patients told us staff were professional, helpful, and efficient and clinical staff communicated well. We received one mixed response about a patient’s experience when contacting the practice and during a consultation.
We reviewed the information available on NHS.uk website. Since 2022 9 comments had been posted with 8 positive comments about the service provided. One comment raised concerns about the care received. The practice responded to this comment with an apology and invited the patient to contact them directly so their concerns could be addressed.
The practice had an active Patient Participation Group (PPG) which was promoted through the practice website to encourage patients to join.