Newington Road Surgery Limited Also known as Newington Road Surgery

Updated 7 December 2023

Date of assessment: 1 August 2024 to 8 August 2024. Newington Road Surgery is an NHS GP Practice located in Kent. There were approximately 6,900 people registered with the service at the time of our assessment. We conducted this assessment due to our data and insight information as well as to follow up the breaches of regulation from our previous inspection. We assessed all quality statements across safe, effective, responsive and well-led key questions and have combined the scores for these with the score for caring from the last inspection.

Updated 7 December 2023

There was mixed feedback about the quality of care and treatment. There were 12 records of feedback directly to CQC. Comments included difficulties with getting an appointment, long waiting times on the phone, increased reliance of locums and long waits for prescription approvals. The GP patient survey showed 56% of respondents had a good overall experience of the practice and 74% of the respondents said the reception and administrative team were helpful. During the onsite inspection, we saw staff were compassionate and attentive towards patients. There was not an established patient participation group (PPG) at the time of our assessment, however the practice gathered feedback from patients through the NHS Friends and Family test. Staff mentioned they were actively encouraging patients to join the PPG. There were 4 reviews published on the NHS.uk website (formerly NHS Choices). One was positive towards the experience of receiving flu and covid vaccinations and 3 raised concerns regarding difficulties in getting an appointment, prescriptions not being signed off and referrals not being completed.