Archived: Carfax NHS Medical Centre

This practice is rated as Good overall (The service was previously registered at a different address and has not been inspected at the new address).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Carfax NHS Medical Centre on 27 September 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Patients with a learning disability could have their influenza vaccine administered in their own homes.
• The practice worked with outside agencies to support the care of homeless people. Patients without a registered address, who were deemed as homeless could access the practice.
• Patients could access a domestic violence service that provided confidential advice and support. The service could be accessed via a GP or nurse, or patients could self-refer.

There were areas where the provider should make improvements. The provider should:

• Continue with efforts to increase the programme coverage of women eligible to be screened for cervical cancer.
• Review arrangements for recording and managing prescription items.
• Review systems to identify patients who are carers for friends or relatives.
• Continue with efforts to form a patient participation group.
• Continue with efforts to improve patient satisfaction with services.