This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Auckland Medical Group on 19 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had systems to keep patients safe and safeguarded from abuse.
- The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice organised and delivered services to meet patients’ needs. They took account of patients’ needs and preferences.
- Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
- There was a focus on continuous learning and improvement at all levels of the organisation. The practice proactively used performance information to drive improvement.
- The practice had some systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- Some of the systems to ensure appropriate and safe handling of medicines required improvements.
The areas where the provider must make improvements are:
- Ensure care and treatment is provided in a safe way to patients.
The areas where the provider should make improvements are:
- Carry out regular checks to ensure clinical staff remain registered with the appropriate professional bodies.
- Take steps to improve access to the branch surgeries. The external doors did not open automatically and there were no facilities for patients who needed assistance to summon support.
- Review processes around the monitoring of refrigerator temperatures.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice