The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Coghlan Lodges

329 High Street, Slough, Berkshire, SL1 1TX (01753) 580745

Provided and run by:
Coghlan Lodges Limited

All Inspections

18, 29 April 2013

During a routine inspection

We talked to people who used the service and to social care professionals responsible for them. They told us the service achieved good care outcomes. People said they got on well with the staff and were helped to retain their independence. When we talked with staff, they understood the care needs of the people they supported and how they preferred those needs to be met. They involved them in decisions about their care and how they lived their lives.

We found the standard of care plan records was satisfactory and included a robust system to identify risks to people who received support. Plans were in place to show how risks could be eliminated or managed effectively.

Staff had received training to give them the skills they needed to meet people's care needs appropriately. When we looked at staff recruitment, we found the system in place protected people from receiving care from unsuitable staff. Staff were supported through training, supervision and team meetings to maintain high standards of care to the people they supported.

We found staff had received training to help them identify and respond appropriately to any actual or potential abuse of people they supported. The provider had taken appropriate action when there had been any allegation of abuse in the past.