Archived: Elisa Nursing Care Limited

During our inspection we looked at three staff recruitment files to check whether robust procedures were in place to safeguard people who used the service. We saw that the person's full employment history had not been requested on the service's application form. The provider would not know whether a new staff member had previously worked with children or vulnerable adults and could not make the appropriate checks as to why such employment had ceased if they had.

We saw that the service had a complaints policy that had been reviewed in August 2013. The policy required that any complaint was recorded in a central record and acknowledged immediately. The complaint would then be investigated by a senior staff member and a full written response sent to the person who made the complaint.

We saw that where changes had been made to the service provided to people the care plan had not been updated to reflect the changes. We also saw that the record of complaints was inaccurate.

People told us that staff were competent in their role, with one person telling us, "My regular carer is excellent."

A senior member of the management team who is also a registered nurse assessed all new people who were referred to the service. One person told us that, "The nurse came out once initially when we took Elisa on and referred my relative in April 2011. Last summer they came out to review and this is where the need to increase the care came from."