We carried out a review of the data available to us about Quest Recovery Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quest Recovery Services Limited, you can give feedback on this service.
Quest Recovery Services Ltd is a domiciliary care agency. It provides personal care to older people and people with a learning disability living in their own homes. At the time of our inspection the service was providing care to five people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
People were protected from the risks of infection as staff had received training in infection control and the use of personal protective equipment (PPE), in line with government guidelines. The provider took steps to promote people’s safety and reduce known risks.
The provider had taken steps to promote staff safety. Staff were suitable for the role they were employed in and there were sufficient staff to care for people safely. Staff felt well-supported by the management team. Staff were trained to administer medicines safely where people required this.
Safeguarding processes were followed when needed to promote people’s safety, and staff were knowledgeable about these. Any accidents and incidents were reviewed to help identify lessons learnt and these were shared with staff.
We received positive feedback from people’s relatives about the service, and people’s feedback indicated they felt safe and well cared for. They trusted the care workers and the management team.
People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
The registered manager led with an open and inclusive management style and this helped set a positive and person-centred culture where people were supported to achieve positive outcomes. Arrangements were in place to check and monitor the quality and safety of the service. Views of people, staff, relatives and other professionals were gathered to help improve the service. The service worked well with a range of other health and social care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 11/1/2018 and this is the first inspection.
Why we inspected
We undertook this focused inspection because the provider had not been inspected since they had registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.