The White Horse Care Trust Supported Living and Outreach Service

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

In this key question we assessed 1 quality statement: governance, management and sustainability. The service had effective systems and processes in place relating to the management of the service. The provider went above and beyond to capture the feedback from people who were not able to speak with them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders explained how the service captures evidence of people’s experience, in a person-centred and meaningful way. One leader told us: “We created the ‘People’s Experience’ interactions to try to capture feedback from those we support whether its direct feedback, or feedback from observation. This is helpful where people do not use words to communicate.”

The provider had effective systems and processes in place to ensure the service ran safely and effectively. Audits were completed regularly, effectively, and consistently. We saw the service completed regular food safety checks. There were systems and processes to ensure people received high quality care. These included regular quality assurance observations of care, staff surveys, and feedback from people. We saw complaints were responded to effectively and saw evidence of shared learning following complaints.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.