Longsight Health Centre

Updated 10 August 2018

Longsight Medical Practice is located at 526-528 Stockport Road, Manchester, M13 0RR. The practice is part of the NHS Manchester Clinical Commissioning Group (CCG) and provides services under a General Medical Services contract with NHS England. It has 4749 patients on its register. The practice website address is www.longsightmedicalpractice.com

The surgery is provided from a purpose-built health care centre and is in a busy residential and commercial area. The practice provides consultation and treatment rooms on the ground floor and provides good access for those with mobility problems. Patient car parking is available at the health centre.

The practice is a part of a group of nine practices with separate CQC registrations but affiliated to the CQC registered GP partners. The group is referred to by the provider and staff as Beacon GP Care. One GP partner (male) works at the practice and they are supported by one male salaried GP and three long term locum GPs (two male and one female). The staffing complement includes two practice nurses, two health care assistants, one practice manager, an assistant practice manager and a number of administrative and reception staff.

The practice confirmed their opening hours were under review. At this inspection the practice opens Mondays to Fridays from 8.30am to 6.00pm, except Wednesdays when the practice closes at 3pm. The Out of Hours (OOH) provider Mastercall provides telephone cover between 8 and 8.30am each morning and on Wednesday afternoons the OOH provider Go-To-Doc provide cover for the practice patients. The practice offers morning and afternoon surgeries and extended hours are available with the two practice nurses on Tuesday mornings between 7am and 8am.

The practice offers approximately 90% of appointments on the same day and same day appointments are also available at one of the hub sites for Primary Care Manchester. These are local surgeries who offer extra appointments seven days a week for those patients who have an urgent need to see a doctor on the day. They also offer weekend appointments if preferred.

Information published by Public Health England rates the level of deprivation within the practice population group as one on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

The practice has a higher number of patients under the age of 18 years, 32% compared with the CCG average of 24% and England average of 21%. Conversely, there is a lower number of patients over the age of 65 years (5%) compared with the CCG average (10%). The largest age group of patients registered at the practice are between 15 and 44 years.

The practice has 40% of its population with a long-standing health condition, which is lower than CCG and England averages of 53%. Unemployment at 14.6% is higher than the local average of 8.8% and national average of 5%.

The practice provides, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Updated 10 August 2018

This practice is rated as Good overall.

This was the first inspection of this GP practice under this registered provider.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Longsight Medical Practice on 19 July 2018. The GP partnership, took over this practice in October 2016 and the registration of the service with the CQC was completed in March 2018.

This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found telephone access problematic and the practice had installed a new telephone system to try to improve this.
• The practice was responsive to need of vulnerable patients and offered direct telephone access to Citizen’s Advice. The practice was a designated homeless friendly and war veteran friendly GP surgery and provided an inhouse food bank service.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to seek solutions to improve patient access.
• Continue to identify and support patients who are also carers.
• Continue to promote patient participation through the practice reference group.
• Implement the planned improvement to the practice opening hours in line with the NHS contracting arrangements.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018