Adonai Care Services Ltd

Updated 18 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on the 18 December 2018. The inspection team was made up of one inspector. The service registered with the Care Quality Commission in January 2018 and this was the first inspection of the service.

Before the inspection we reviewed information we held about the service. This included feedback received from other professionals. The provider had also submitted a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we visited three people in their homes whilst staff were present. We spoke with two members of staff and the registered manager. We also looked at four people’s care records, and reviewed records relating to the running of the service. This included two staff records, quality monitoring audits and accident and incident records.

Updated 18 January 2019

Adonai Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses. At the time of our inspection it provided a service to seven older people who were living with a range of conditions related to their physical and mental health.

We saw that staff responded to people’s changing needs by monitoring the care delivered and seeking advice and guidance to ensure positive outcomes for people.

People, and those who loved them, were involved in planning. Staff had a detailed knowledge of people’s individual needs.

Communication styles and methods were understood and staff supported people to understand the choices available to them. People were enabled to have autonomy and choice over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies.

People were supported to access appropriate healthcare and staff supported them to take medicines safely.

People were supported by skilled and caring staff who had access to appropriate training and support.

People, staff and a professional told us they could confidently raise any concerns and these were addressed appropriately.

Quality assurance systems involved people and led to a safer and better quality service.