We spoke with the providers and they showed us the actions they had taken since the last inspection. We found improvements had been made in the way people's needs were assessed and planned. We found care plans and risk assessments gave guidance to staff and were updated when needs changed.
We found that people who used the service had initial assessments of their needs but risk assessments and care plans had not been produced. This meant staff did not have full information about the people to whom they provide care and support.
We found the service had systems in place such as policies and procedures and staff training to help safeguard people from the risk of abuse.
We found when staff were recruited, checks were carried out to ensure only appropriate staff were employed to work with vulnerable people.
We found that staff had access to a range of training and support to ensure they had the right skills to care for people.
We found the service had a complaints policy and procedure and people told us they felt able to complain knowing it would be addressed.